C

Employees perform a broad-based role. Managers develop and lead work teams to achieve business outcomes, undertake higher level internal and external communication, documentation and reporting, as well as observing safety requirements and use office technology.

Compulsory:

• Implement effective workplace relationships
• Implement operational plan
• Promote team effectiveness
• Develop work priorities
• Monitor a safe workplace
• Implement workplace information systems

Electives (select 2):

• Coordinate the implementation of customer service strategies
• Monitor a safe workplace
• Implement continuous improvement
• Promote innovation and change
• Develop teams and individuals
• Identify risk and apply risk management processes
• Manage projects