C
ERTIFICATE II IN RETAILSIR20207
This qualification is part of the Retail Training Package. The SIR20207 Certificate II in Retail course will give you the qualifications to perform duties include customer service, operating point of sale equipment, merchandising, balancing the register and minimising theft. Employees will generally be working under supervision.
Course Content/Structure
There are 14 units of competency which make up a Certificate II in Retail. There are 9 compulsory units and 5 electives. Competency is required in all 14 units to achieve this qualification.
Compulsory Units| Code | Module Name |
| SIRXCCS001A | Apply point-of-sale handling procedures |
| SIRXCCS002A | Interact with customers |
| SIRXCLM001A | Organise and maintain work areas |
| SIRXCOM001A | Communicate in the workplace |
| SIRXICT001A | Operate retail technology |
| SIRXIND001A | Work effectively in a retail environment |
| SIRXINV001A | Perform stock control procedures |
| SIRXOHS001A | Apply safe working practices |
| SIRXRSK001A | Minimise theft |
Elective Units
| Code | Module Name |
| SIRXSLS001A | Sell products and services |
| SIRXSLS002A | Advise on products and services |
| SIRXMER001A | Merchandise products |
| SIRXINV002A | Maintain and order stock |
| THHGHS01B | Follow workplace hygiene procedures |