C
ERTIFICATE III IN CUSTOMER CONTACTBSB30207
This qualification is part of the Business Services Training Package. The BSB30207 Certificate III in Customer Contact course will give you the qualifications to perform a broad range of competencies in a varied work context, using some discretion and judgment and relevant theoretical knowledge. You may provide technical advice and support to a team.
Course Content/Structure
There are 12 units of competency which make up a Certificate III in Customer Contact. There are 6 compulsory units and 6 electives. Competency is required in all 12 units to achieve this qualification.
Compulsory Units| Code | Module Name |
| BSBOHS301B | Apply knowledge of OHS legislation in the workplace |
| BSBWOR203A | Work effectively with others |
| BSBWOR301A | Organise personal work priorities and development |
| BSBCCO301A | Use multiple information systems |
| BSBCUS301A | Deliver and monitor a service to customers |
| BSBPRO401A | Develop product knowledge |
Elective Units
| Code | Module Name |
| BSBMGT401A | Show leadership in the workplace |
| BSBMGT405A | Provide personal leadership |
| BSBPRO301A | Recommend products and services |
| BSBCCO304A | Provide sales solutions to customers |
| BSBCMM301A | Process customer complaints |
| BSBLED301A | Undertake e–learning |
Course includes a Certificate I in Work Preparation
Units delivered:
| CHCCS101A | Prepare for work |
| CHCOHS201A | Follow OH&S procedures |
| BSBCMN103A | Apply basic communication skills |